RoosterBet Privacy Policy

What data do we collect?

When you visit roosterbet.vip without an account, a small amount of technical data is logged automatically. This includes your IP address, which we use to derive a country level location, the pages you visit, the referring page, your browser and device type, and the time of your visit. None of this is linked to your name unless you contact us directly. Cookies are used for essential site function, analytics and to remember your consent choices, all of which are detailed in our cookie policy.

When you open an account, we collect the data needed to verify your identity, set up your wallet and process your transactions. That includes your full name, date of birth, residential address, contact details, copies of identity documents during verification, payment account details for deposits and withdrawals, and a full transaction history for as long as you hold the account. We also collect device and session information for fraud prevention and a record of your communications with our support team.

Why do we use your data?

We use your data for clearly defined purposes. To set up and operate your account, process deposits and withdrawals, verify your identity under our anti money laundering obligations, prevent fraud, deliver the bonuses and promotions you opt into, respond to your support requests, run our internal analytics to improve the platform and meet our regulatory reporting requirements. Aggregated and anonymised analytics never identify individual visitors and are used only to make the website more useful.

Who do we share your data with?

We do not sell personal data to anyone, full stop. We share limited data only with carefully chosen service providers who help us operate the platform, including our payment processors, our identity verification partners, our analytics and hosting providers, and our customer support tooling. All of these partners are bound by strict data processing agreements that limit them to the specific tasks they perform on our behalf. We may also disclose data if required by law, for example in response to a valid court order from a competent authority, or to meet our reporting obligations to a regulator.

How is your data protected?

Our platform runs over TLS encryption at every layer. Access to production systems is restricted to a small technical team and protected by multi factor authentication. Sensitive payment information is processed by PCI compliant payment partners and never stored in clear text on our servers. Backups are encrypted at rest, rotated on a defined cycle and tested for restoration regularly. Our fraud and security team monitors for unusual activity around the clock, and if anything ever looks off we reach out to confirm before processing further transactions on your account.

What are your rights under privacy law?

Under the Australian Privacy Act and equivalent laws in other jurisdictions, you have the right to ask what personal data we hold about you, request a copy, ask for corrections to any inaccurate information, and ask for deletion subject to our legal retention obligations. To make any of these requests, email privacy@roosterbet.vip with enough detail for us to identify you and the request. We will respond within the legally mandated window, which is typically 30 days. If your request relates to ongoing regulatory obligations, we will explain which obligations apply and what we can action immediately versus what must wait for the retention period to expire.

How do we handle cookies and tracking?

We use a cookie consent banner to give you control over non essential cookies on your first visit. You can change your preferences at any time by clicking the cookie settings link in the footer of every page. Essential cookies are required for the site to function properly and cannot be disabled. Analytics and marketing cookies are opt in. Our cookie policy lists every cookie we use, what it does and how long it persists.

How do we protect young people?

Our content is intended for adults aged 18 and over and we do not knowingly collect data from anyone under that age. If you believe a minor has submitted personal data through our site or opened an account, contact us immediately and we will lock the account, void any associated activity and delete the data in line with our retention obligations.

How long do we keep your data?

Account data is retained for the period required by anti money laundering rules, typically five years from the date of account closure, after which it is securely deleted. Marketing data is retained only while you remain opted in. Support communications are retained for two years for quality and training purposes. Analytics data is anonymised after 13 months. The full retention schedule is available on request through the privacy address.

What about international data transfers?

Some of our service providers operate from regions outside Australia. We only work with providers who offer comparable privacy protections to those required by Australian law and recognised frameworks like GDPR. Where data is processed internationally, it does so under a data processing agreement that requires equivalent safeguards. We can provide the list of countries involved on request.

How do we handle changes to this policy?

We may update this policy from time to time as our services or the legal landscape evolve. The date of the most recent update is shown at the top of the page. For significant changes, we will flag the update on the site for at least 30 days before it takes effect, and account holders will receive an email notification with a summary of what has changed.

How do you make a complaint?

If you have a privacy concern, please contact our privacy team first at privacy@roosterbet.vip. We aim to resolve every complaint inside our internal process. If you remain unsatisfied with our response, you have the right to escalate to your local data protection authority, which in Australia is the Office of the Australian Information Commissioner.